There is very little material available that provides practical, hands-on assistance for the CI professional who is providing CI to one client--his or her employer--and who constitutes the largest sin..
Hands-on investment strategies for facing the new financial realities of retirement ". . . every conceivable facet of retirement planning and the adviser-client relationship is dealt with in a manner ..
Reveals the secrets behind the phenomenal success of today's top sales professionals In The 10 Immutable Laws of Power Selling , leading sales consultant and trainer James DeSena reveals the secret be..
Total E-Mail Marketing shows how to run effective e-mail campaigns aimed at both customer acquisition and retention. The book covers much more than simply guidelines on e-mail creative. It explains ho..
A presentation of all of the necessary steps businesses should take in order to ensure that their clients keep coming back. A guide to being the best at customer service, with an emphasis on fostering..
The expert guide to effective internal consultingThis book guides internal consultants through the steps necessary to bolster their credibility, build relationships within the organization, develop in..
Understanding the opportunities and dangers of innovation through intercompany collaborationThe Jericho Principle identifies key trends and patterns in the increasing use of collaboration by corporati..